Returns Policy

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your purchase please follow these policies and guidelines to ensure proper processing.

90 days return policy to exchange or store credit

Over-sold style (hot sellers) cannot be returned unless defective.

Damaged/ defective items may be returned for store credit or an exchange may be provided (if item is still available for exchange). Please call or e-mail us to notify us within 30 business days from the delivered date of any damaged/defective items. Items must be in its original condition (unwashed, unworn) with the original packaging.

Please submit via e-mail or fax, 2 pictures of the damage product. Picture #1 should show a close-up of the damage and Picture #2 should be of the complete item. Include your invoice #, style #, color, size and how many pieces damaged, and if you would like a credit or exchange. Once all information is received, we will forward to Brand for approval (can take 1-3 business days). Final RA approval is provided by the Brand.

Intouch Footwear Inc. will issue a store credit or exchange to the customer if the product is delivered with the above conditions.

Please call 626.810.0880, fax 626.810.8869, or send an email to